In the development of our core resources for Daily and Catastrophe Claims, One Call Claims puts a specific emphasis on the development of our examination resources. In many cases these resources are utilized to provide services for the carrier on an outsource basis.
Our ability to provide resources for examination, quality assurance programs, overflow customer service and proactive customer support programs creates a value proposition for our clients. The resources are completely scalable and our experience in the performance of these services has been put to the test on many occasions in a variety of situations. The ability to adapt these programs in a fast efficient and cost-effective manner is a reflection on our commitment to service our clients.
Each of our team members who are qualified to provide examination resources attends training from the One Call Claims team so that they not only understand good faith claim handling practices but also fully understand client protocols.